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Customer Service

Privacy Policy

Microframe is committed to protecting our customer's information. We will never sell your data to anyone.

Warranties and Return Information

The Microframe Guarantee: Sales. Service. Support. Satisfaction.

Microframe offers a 30-Day, Money-Back Guarantee on all products.* If you are not completely satisfied with your purchase, simply call Microframe to receive a Return Merchandise Authorization (RMA) number and return it within the 30 days for a full refund.** Even after your 30 days are ended, Microframe continues to provide exemplary customer service.

We stand by our products with confidence and are committed to excellent care for our customers. Technical support is always free, regardless of how old the product is.

Our technical and customer service department is available Monday-Friday from 8 AM-5 PM, CST.

*Except for the following products: Dymo Twin Turbo label printer, Dymo shipping labels, Dymo address labels, Diamond Bright LED Lights, Motorola Radios and Motorola Radio Audio Accessories.

**Full refund is contingent upon the receipt of the product in new condition, in its original packaging, and excludes the shipping charges.

Limited Warranty Information

Microframe extends a 1-year limited warranty on all products** which covers failure, parts, and service. During the warranty period, if a product fails or malfunctions, we will repair or replace the unit at no charge if it is due to product failure and not damage or abuse. After the 1-year limited warranty is expired, all repairs will be subject to a minimal repair fee. Customer service and FREE Tech Support are available to all customers Monday-Friday from 8:00 AM-5:00 PM, CST time by calling our toll-free number, 1-800-635-3811.

30 days after the original purchase date, Microframe customers are responsible for any return shipping charges.

Limited Warranty Exclusion

Limited Warranty does not cover the repair/replacement of power adapters, antennas, pager belt clips, pager battery doors, pager buttons, user-replaceable batteries (alkaline or rechargeable), pager storage cases, liquid or heat damage, or lightning strikes. Limited Warranty also does not cover lost, stolen, or damaged products.

**Scope transmitters carry a 2-year limited warranty.

Order Processing/Shipping

Most items are in stock and can be shipped out the same day if you place your order before 2 PM CST. Vibrating paging systems typically require 1-2 days for programming. All orders ship UPS Ground. Expedited shipping is available for an additional cost. If an item is out of stock you will recieve a call or email notifiying you of the situation. For a current stock check always feel free to call 1-800-635-3811.

Notice to International Customers

  • International customers are responsible for shipping charges to and from Microframe in the case of service or warranty issues after the sale.
  • Payment can be made with a Visa, Master Card, or bank wire transfer in US funds only. If you select bank wire transfer, please allow 5-10 business days for completion of bank wire transfer before an order will be processed. If a bank wire transfer is selected, there is an additional $25 US charge. No international checks or Purchase Orders are accepted, and payment in advance is required before the order can ship.

Special Notice : Our Transmitters run on 457.575 MHZ per FCC regulations. Please check your country requirements.

Security

Microframe has made every effort to ensure that your credit card information is safe. Microframe usesGoDaddy.com SSL certificates, WebTrust-certified by KPMG for 5 consecutive years. Credit cards are process using the industry leading Cybersource credit card processing servers. Always feel free to place your order over the phone (1-800-635-3811) if you are not comfortable with using your credit card on the internet.