Customer Service
Privacy Policy
Microframe is committed to protecting our customer’s information. We will never sell your data to anyone.
Warranties and Return Information
The Microframe Guarantee:
Sales. Service. Support. Satisfaction.
Microframe offers a 30-Day, Money-Back Guarantee on all products.* If you are not completely satisfied with your purchase, simply call Microframe to receive a Return Merchandise Authorization (RMA) number and return it within the 30 days for a full refund.** Even after your 30 days are ended, Microframe continues to provide exemplary customer service.
We stand by our products with confidence and are committed to excellent care for our customers. Technical support is always free, regardless of how old the product is.
Our technical and customer service department is available Monday-Friday from 8 AM-5 PM, CST.
*Except for the following products: Dymo Twin Turbo label printer, Dymo shipping labels, and Dymo address labels.
**Full refund is contingent upon the receipt of the product in new condition, in its original packaging, and excludes the shipping charges.
Limited Warranty Information
Microframe extends a 1-year limited warranty on all products** which covers failure, parts, and service. During the warranty period, if a product fails or malfunctions, we will repair or replace the unit at no charge if it is due to product failure and not damage or abuse. After the 1-year limited warranty is expired, all repairs will be subject to a minimal repair fee. Free customer service is available to all customers Monday-Friday from 8:00 AM-5:00 PM, CST time by calling our toll-free number, 1-800-635-3811.
Limited Warranty Exclusion
Limited Warranty does not cover the repair/replacement of power adapters, antennas, pager belt clips, pager battery doors, pager buttons, user-replaceable batteries (alkaline or rechargeable), pager storage cases, liquid or heat damage, or lightning strikes. Limited Warranty also does not cover lost, stolen, or damaged products.
**Scope transmitters carry a 2-year limited warranty.
Order Processing/Shipping
Most items are in stock and can be shipped out the same day if you place your order before 2 PM CST. Vibrating paging systems typically require 1-2 days for programming. All orders ship UPS Ground. Expedited shipping is available for an additional cost. If an item is out of stock you will recieve a call or email notifiying you of the situation. For a current stock check always feel free to call 1-800-635-3811.
Security
Microframe has made every effort to ensure that your credit card information is safe. Microframe uses VeriSign SSL certificates. VeriSign secures nearly 500,000 web sites world wide. Credit cards are process using the industry leading Cybersource credit card processing servers. Always feel free to place your order over the phone (1-800-635-3811) if you are not comfortable with using your credit card on the internet.
